Refund & cancellation

At NeotokyoThread.com, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help.

30-Day Money-Back Guarantee: If you're not satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Easy Return Process: To initiate a return, simply contact our customer service team at [Neotokyothread@gmail.com]. Our friendly team will guide you through the return process.

Refund Processing: Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [Five days].

Exchanges: If you received a defective or damaged item, we'll gladly exchange it for a new one. Contact our customer service team to arrange for a replacement.

Exceptional Customer Service: Our dedicated customer service team is here to assist you with any questions or concerns you may have. We strive to provide exceptional service and ensure that you're completely satisfied with your shopping experience.

Contact Us: If you have any questions about our refund and return policy, please don't hesitate to contact us at [Neotokyothread@gmail.com]. We're here to help!